Returns Policy

This policy applies to UK consumer orders from OROHERB Ltd. It does not limit your statutory rights.

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to send the goods back. You can notify us by emailing info@oroherb.co.uk or by sending a clear cancellation statement to OROHERB Ltd, 60 Tottenham Court Road, London W1T 2EW, United Kingdom.

Returning goods

Include your order number and contact details. Contact us for the appropriate return instructions; this does not prevent you exercising your cancellation rights. For change-of-mind returns, you pay the direct return postage cost. Keep evidence of posting.

Refunds

For a valid cancellation, we refund the product price and the least expensive standard outbound delivery charge originally offered. Any additional amount paid for an upgraded delivery service is not refundable. Refunds use the original payment method unless otherwise agreed, without a refund fee. We may withhold the refund until the goods are returned or you provide evidence of sending them back, whichever is earlier; reimbursement is made within 14 days of that point. A deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods.

Exceptions

Cancellation rights can be excluded for goods liable to deteriorate or expire rapidly, and for sealed goods that are unsuitable for return for health-protection or hygiene reasons if unsealed after delivery. These exceptions apply only where relevant to the item; they do not exclude your rights concerning faulty or misdescribed goods.

Faulty, damaged or incorrect items

Contact us with your order number and details of the issue. For faulty goods, the statutory short-term right to reject normally lasts 30 days. We arrange an appropriate remedy and cover reasonable return costs where required by law.

Optional cancellation statement

I wish to cancel my order for the following goods: [items]. Ordered on/received on: [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].