Frequently Asked Questions

About Our Products

Are your products 100% natural?
Yes! All OROHERB products are 100% pure and natural with no additives, fillers, or artificial ingredients.

Are your products suitable for all hair and skin types?
Our herbal powders are generally suitable for all hair and skin types. However, we recommend doing a patch test before first use, especially if you have sensitive skin.

Can I use your products if I'm pregnant?
Please consult your GP or midwife before using any herbal products during pregnancy.

Orders & Delivery

How long does delivery take?
Standard UK delivery takes 3–5 working days. Express delivery (1–2 working days) is available at checkout.

Do you offer free delivery?
Yes! Free UK delivery is available on qualifying orders.

Can I track my order?
Yes, you'll receive a tracking number by email once your order has been dispatched.

Returns

What is your returns policy?
We accept returns within 30 days of delivery for unused, sealed items. Please see our Returns Policy for full details.

Still Have Questions?

We're happy to help! Contact us and we'll get back to you within 24–48 hours.